Quick answers
Frequently asked questions
Last updated October 2026
Do I need an account?
No. Checkout is guest-only. Keep your order number and the email you used and you can track everything from Track an order.
Is it safe to enter my card?
Yes. Your card details are encrypted in your browser before they are sent, and are tokenized by our payment provider. We never store your full card number or security code.
Where do you ship?
To United States addresses only — all 50 states and the District of Columbia.
When will my order arrive?
Standard delivery is typically 3–5 business days after dispatch; express is 1–2. High-value orders may be held briefly for verification.
Can I return something?
Yes — within 3 days: clothing and footwear unworn with tags, beauty and skincare unopened and sealed. See Shipping & returns.
Still stuck?
Email [email protected], call (800) 555-0148, or write to 1200 Market St.